Returns & Refunds

RETURNS INFORMATION

We hope you love your KIRE purchase. If something isn’t quite right, eligible items may be returned for an exchange, store credit or refund in accordance with the policy below.

IMPORTANT

Items must be returned within 30 days of the delivery date.
Items must be returned in their original condition, unworn, unwashed, with all original tags attached and free from stains, marks, perfume, deodorant or other scents.
Sale items and clearance items cannot be returned unless required under Australian Consumer Law or deemed faulty.
For hygiene reasons, underwear, swimwear, socks and hats cannot be returned unless deemed faulty.
Refunds are only given if any item is deemed to be faulty/damaged.
We do not provide refunds on items that do not fit/change of mind. Alternatively, a store credit or an exchange can be issued upon return of the goods in their original condition.
Goods deemed to be faulty will need to be returned to KIRE before we can issue a refund.
If you believe your item is faulty, damaged or incorrect, please contact info@kire.com before returning your order.
For an exchange, the customer will be required to pay the postage fees returning the item/items to our facility. KIRE will then cover the postage costs sending the new item/items to you.
To be eligible for an exchange, your item/s must be in original condition, unworn or unused, with tags, and in its original packaging.
If we do not have stock of your requested item when we process your return, you will instead be provided with a store credit to the value of your returned item (subject to applicable discounts used).
Any items deemed faulty within a 30 day period can be returned. Any issues outside of this period are considered to be wear and tear and as such cannot be returned.
We aim to process all approved returns within 10 business days of receiving your return.
Original shipping charges are non-refundable.
Customers are responsible for providing the correct shipping address at checkout.
KIRE cannot accept responsibility for returns that are lost or damaged during transit. We recommend using a tracked shipping service when returning your order.
Orders returned due to unpaid customs duties or incorrect shipping information may incur additional shipping charges before they can be resent.
Your rights under the Australian Consumer Law are not affected by this policy.
KIRE reserves the right to refuse returns that do not meet the above conditions. If your return is rejected, the item will be sent back to you.

BUY NOW, PAY LATER (BNPL) RETURNS

If you purchased using a Buy Now, Pay Later (BNPL) service, such as Afterpay, Zip Pay, Klarna, or PayPal Pay in 4, the returns process remains the same.

If your return is approved for a refund, your payment provider will process the refund in accordance with their terms and conditions.

If your return is approved for a store credit or exchange, your payment plan will continue as normal.

HOW TO RETURN

Please email info@kire.com with your order number and reason for your return.

If your return is approved, we’ll provide you with the return address and further instructions.

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

INTERNATIONAL RETURNS

International customers are responsible for all return shipping costs.

Import duties, taxes and customs charges are non-refundable.

Please email info@kire.com with your order number and reason for your return. If approved, we’ll provide you with the return address and return instructions.

CONTACT US

If you have any questions regarding your return, please contact info@kire.com.

We aim to respond to all enquiries within 48 business hours.